Refund Policy
Last updated
Lifetime Access is one payment, and premium pages open the moment it clears. What you buy is read as soon as you have it, so refunds are the exception, not the rule.
Try before you buy
Generally, we don’t refund Lifetime Access: premium pages are yours to read the moment you pay, and reading them can’t be undone. Most of the atlas is free, and every premium page lists what it covers, so use those to decide whether premium is for you before buying.
When we do refund
In exceptional cases we consider a refund case by case, for someone who hasn’t used the premium pages, for example after buying by mistake. Write to us and say what happened.
If something went wrong on our side, such as being charged twice or premium pages never unlocking, write to us whenever it happened and we will put it right or refund you.
The 14-day right to cancel
UK and EU consumer law normally gives you 14 days to cancel an online purchase. Because premium pages open as soon as you pay, checkout asks you to request access straight away and to confirm you understand that the right to cancel ends when access starts. You can’t buy without doing so.
How to ask for a refund
Write to tulparapps@gmail.com from the email address on your account, or include the email address on your Stripe receipt, so we can find the payment.
What happens next
The refund goes back to the card or account you paid with, through Stripe. Stripe sends it straight away; your bank may take several business days to show it.
A full refund ends Lifetime Access. Once Stripe confirms it, premium pages lock again on your account. Your account itself stays, along with everything free. A partial refund, such as one that puts right an overcharge, doesn’t affect your access.
Where Stripe sold you Lifetime Access as merchant of record (see the Terms), the refund is made by Stripe at our request, the same way.
Disputes and chargebacks
Please write to us before disputing a payment with your bank; a refund is faster for both of us. If a dispute is opened, Lifetime Access is paused while it is open. It comes back if the dispute is decided in our favour, and ends if it isn’t.
If something is wrong
If premium pages or features don’t work as described, tell us whenever it happens. We will fix the problem, and if we can’t, you can have some or all of your money back. This applies whatever the rest of this policy says. The Terms set out these rights.
When there is no refund
An account closed for breaking the acceptable use rules, for example by sharing or republishing premium pages, is not refunded, unless the law says it must be.
Your rights
Nothing in this policy limits the rights you have under the consumer law where you live.
Contact
System Design Atlas is a trading name of Mert Kahyaoğlu, a sole trader in the United Kingdom. Write to tulparapps@gmail.com about anything on this page.
Post: 195 Ballards Lane, London N3 1LP, United Kingdom